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Account Administration

In the section, you will find articles that are going to be essential in administering your IT Glue account.

  • Getting Started

    • Six steps to a successful setup
    • Sync methods – which one to choose
    • Next steps after the "Keys to Success" webinar
    • Account settings for Managers and Administrators
    • Account sidebar
  • Users and Groups

    • Adding groups / group members
    • Adding and removing users
    • Resending an invitation to a new user
    • Inviting suggested PSA users
    • Inviting groups of IT Glue contacts
    • Inviting clients to your IT Glue account
  • User Authentication

    • Configuring single sign-on (SSO) for LastPass
    • Setting up single sign-on (SSO) to MyGlue
    • Configuring single sign-on (SSO) for Duo
    • Setting up Just-in-Time provisioning for SAML SSO
    • Turning on enforced MFA for all users
    • Setting up single sign-on (SSO) to IT Glue
    • Configuring single sign-on (SSO) with ADFS
    • Configuring single sign-on (SSO) with Passly
    • Configuring single sign-on (SSO) with Azure
    • Configuring single sign-on (SSO) using Centrify
    • Configuring single sign-on (SSO) for G Suite
    • Configuring single sign-on (SSO) with Okta
    • Configuring single sign-on (SSO) with OneLogin
    • Configuring JWT settings for single sign-on (SSO)
  • Import and Export

    • Importing passwords
    • Importing CSV data into your account
    • File Import and Matching Guide
    • Changing regional setting (CSV imports)
    • Exporting from list view
    • Importing data from Network Detective
    • Exporting and backing up account data
  • Account Administration

    • IP Access Control: 3rd Party Vendor IPs
    • IP Access Control
    • Activity Logs
    • Custom SSL Branding
    • Sharing branded document links
    • What does the 'Display IT Glue IP addresses...' checkbox do?
    • Delegating cross-account access using GlueConnect
  • Billing and Plans

    • Access Your Billing Portal
    • Billing FAQ
    • Fixing a failed subscription payment
    • Updating billing and credit card information
  • MyGlue Partner Content

    • Setting up MyGlue Help Center
  • MyGlue

    • Purchasing MyGlue
    • Getting started with MyGlue
    • MyGlue Deployment Guide
    • MyGlue Scenario 1 - Client Password Management Solution
    • MyGlue Scenario 2 - Client Internal Documentation Solution
    • MyGlue Scenario 3 - Full Documentation Access for Key Stakeholders
    • MyGlue Scenario 4 - Collaboration
    • MyGlue Scenario 5 - Self-Service
    • Configuring and managing MyGlue accounts
    • Creating MyGlue groups and users
    • Changing an existing user's access to MyGlue
    • MyGlue FAQ
    • I have MyGlue questions, where can I get help?
  • Office 365

    • Office 365 License Integration
    • Office 365 Potential Sync Issues
    • Office 365 Field Mapping
  • PSA Integrations

    • Vorex PSA two-way sync
    • Servicenow field mappings
    • Integrating with Servicenow
    • BMS Live Ticketing
    • Suggested IT Glue documentation in BMS tickets
    • Pushing All Syncable Assets to PSA
    • Setting up the IT Glue widget in Kaseya BMS
    • Using the IT Glue widget in Kaseya BMS
    • Syncing between IT Glue and PSAs overview
    • Enabling two-way sync
    • About the Manage Data screen
    • Adding and deleting configuration types and statuses
    • Pausing a PSA sync
    • Missing items after sync
    • Deleting data from your account
    • Preventing accidental deletion of data
    • Removing a PSA integration
    • PSA field mappings
    • Integrating with Autotask
    • Creating direct links from Autotask to IT Glue
    • Creating an integrator resource in Autotask
    • Fixing "Autotask Default" configuration items
    • Autotask field mappings
    • Autotask common questions
    • Integrating with ConnectWise Manage
    • Creating direct links from ConnectWise to IT Glue
    • ConnectWise Manage field mappings
    • ConnectWise Manage - IT Glue Export Report
    • Integrating with Kaseya BMS
    • Enabling Kaseya BMS two-way sync
  • RMM Integrations

    • Integrating with Domotz
    • Executing VSA automation in IT Glue
    • About RMM configuration integrations
    • RMM field mappings
    • Integrating with Addigy
    • Integrating with Atera
    • Integrating with Auvik
    • Integrating with Barracuda Managed Workplace (formerly AVG)
    • Integrating with ConnectWise Automate (formerly LabTech)
    • Integrating with Continuum
    • Integrating with Datto RMM (formerly Autotask Endpoint Management - AEM)
    • Integrating with Jamf Pro
    • Integrating with Kaseya VSA
    • Integrating with LogMeIn Central
    • Integrating with Meraki
    • Integrating with NinjaRMM
    • Integrating with Panorama9
    • Integrating with Pulseway RMM
    • Integrating with N-able RMM (formerly SolarWinds MSP RMM)
    • Integrating with N-able N-central (formerly SolarWinds N-central)
    • Creating an integrator login in N-able N-central (formerly SolarWinds N-central)
    • Integrating with Syncro
    • Integrating with Watchman Monitoring
  • Other Integrations

    • Integrating with myITprocess (mITp)
    • Integrating with Unitrends MSP
    • Integrating with bvoip
    • Integrating with RapidFire Tools' Network Detective & Reporter Appliance
    • Integrating with Continuum Help Desk
    • Integrating with ScalePad (formerly Warranty Master)
    • Integrating with Desk Director
    • Integrating with Datto
    • Reviewing Datto backups
    • Importing the IT Glue Library
    • Integrating with CrewHu
    • Integrating with BrightGauge
  • Engagement and Reporting

    • Generating a Unitrends Backup Coverage Report
    • Viewing your team's engagement
    • Viewing the At-Risk password report
    • Creating and scheduling runbooks
  • Workflows

    • Quick guide for workflows
    • Flags and Workflows
    • Setting up an Asana zap in Zapier
    • Setting up a Zendesk zap in Zapier
    • Setting up Microsoft Teams webhook notifications
    • Setting up Slack webhook notifications
  • API

    • Getting started with the IT Glue API
    • Pagination in the IT Glue API
    • Sorting and filtering in the IT Glue API
More About IT Glue
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Elsewhere
  • Developer docs
  • GitHub repository
  • System status
  • Request a feature
Account and Support
  • Back to your account
  • Troubleshoot MFA sign-in
Quick Guides
  • Documents
  • Workflows
  • Flexible Assets
  • IT Glue Chrome Extension
  • IT Glue Mobile App