Introduction

The Activity Logs let you quickly review the actions performed in your account. They list the following information about actions made within your account:

• The date and time the action occurred
• The user that performed the action
• Which organization the action took place in
• The action that was performed
• Which resource the action took place in
• The revision date of the resource
• The public IP of the device that was used for the activity
• The physical location associated with the IP address

Tasks you can perform using the activity logs:

• Search based on specific criteria
• Restore accidentally deleted items
• Export logs

Prerequisites

• You must have Manager or Administrator access to IT Glue.

Instructions

To view your activity logs

The activity logs list actions performed since the beginning of your account. Links to the activity logs appear throughout the app, but you can quickly access it from the Account page:

1. Navigate to Account > Activity Logs.

   
   

2. The default view shows activity from the last 30 days sorted by date and time, with the most recent first. Your log types are listed at the top of the log.
3. To view older activity on your account, select the Show older logs option at the top of the log.

   
   

4. To change the order of the display, click a column header to toggle ascending/descending order. Click the Clear button to reset the sort order.

Searching the Activity Logs

You can search the log in a number of ways. Below we give a few examples of how to search using the Activity Logs.

Search based on the action performed

Use the Category and associated Action drop-down filters.

Search based on the user

Type the person's first and last name and then press Enter on your keyboard to search for all actions performed by that specific user.

It's important that the time zone for each user is accurate to ensure that their actions in the activity logs are timestamped correctly. These logs display actions in the user's time zone. Make sure all users have set their time zone correctly.

Search for all third-party actions

Use the Account drop-down filter. This filter is only available when you invite third-party accounts to access your account via GlueConnect.

Make sure you always click the Clear button between searches to reset your search criteria.

Keep in mind that when you're in a document, you have a quick way to view its access history.

Restoring accidentally deleted items

If you have an Administrator role, you can also restore accidentally deleted items from the Activity Logs.

1. Navigate to Account > Activity Logs.
2. Query the logs using the search fields and drop-down filters that appear above the columns. To view the items that were recently deleted, click the Action dropdown and choose Delete.
   
   
3. Find the asset that you want to restore, click the undo icon to initiate the restore and then confirm the action.

   
   

   Need to go back to an earlier revision instead? You can also view and restore previously saved versions of core and flexible assets. For more information, see Tracking revisions to core and flexible assets.

Notes

• The activity logs will track passwords accessed via the IT Glue Chrome Extension.
• Activity logs for a user are not deleted when the user is removed from your account.
• If a user's actions are not shown, make sure they haven't left their first and last name blank on the Edit Profile screen.
• Enabling integrations with Kaseya VSA or custom integrations built via the IT Glue API may result in activity logs from Kaseya data center IP addresses.