Custom Roles

With custom roles, Administrators define their own custom IT Glue roles based on their business processes and needs. Custom roles can be granted permissions to administer key features in IT Glue without having full administrative access across all features.

Currently, this feature allows for the creation of roles with the additional permission of Network Glue administration. You need to have the Network Glue add-on to use this feature. 



To create and manage the Custom Roles, go to Account > Roles. Expand the Default Roles table if you wish to see default IT Glue roles and their definitions. 



To create a new custom role, click + Add Role on the Custom table.

Enter a unique name for your custom role, check Remove IT Glue data if you would like this role to delete data in IT Glue*, choose additional permissions and click Save. You can select multiple additional permissions as more become available.
*This does not include the ability to delete Network Glue networks


Note: A role without the ability to remove IT Glue data is equivalent to a default IT Glue Creator role, while a role with the ability to delete data is equivalent to an Editor role. If you do not grant your custom role any additional permissions you will have a copy of the Creator or Editor role.

To assign your custom role to a user, go to Account > Users, select a user and click Edit. Under the user's Role section you will see a new Custom role radio button. Select and choose which of your custom roles to apply.



You can edit or delete custom roles at any time. Please remember to click Save to register your changes. If you edit a custom role, any users assigned to that role will instantly have their privileges updated.




If you delete a custom role with users, you will be shown a warning message with the list of the assigned users. If this custom role is deleted, any assigned users will automatically receive base roles of Creator or Editor, depending on whether the custom role had permission to remove IT Glue data.

There is a new activity log entry anytime a Custom Role is created or updated. 

Network Glue Administration 

Users with a custom role having Network Glue permissions assigned should be able to: 

    1. Access the Account tab with the Network Glue section only
    2. Access Networks within the Organizations that user has access to 
    3. Perform all standard Network Glue administration capability except the ability to delete Networks:
      1. on Account > Network Glue
      2. on Account > Network Glue > [Network name]
    4. Create or edit Network Glue collectors
    5. Match Network Glue devices and contacts

Important notes:

  1. A custom role with the Network Glue permissions will have access to Active Directory credentials.
  2. If an account cancels the Network Glue add-on:
    1. Network Glue will no longer be an available permission for custom roles.
    2. Previously created roles having the Network Glue permission will show it greyed out. The permissions can still be deselected from the custom role.
    3. If Network Glue is added back, any custom roles which had the permission will resume having it.
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