2020-04-20 - Announcing bvoip and IT Glue integration

We are very pleased to announce that bvoip has developed a VoIP integration with IT Glue!

bvoip has established voice and unified communications for IT teams and MSPs worldwide. It is designed to help automate how MSPs interact with their existing systems and tools.

How does this work?

This integration allows bvoip’s 1Stream platform to recognize a known phone number, automatically match it to the corresponding organization in your IT Glue account, and open the IT Glue platform in your window so you cut down on switching between apps on your call.

You can have your client’s documentation, passwords, assets and more appear instantly on an inbound call (direct, queue, ring group, etc.) This streamlines your workflow and ensures that the right information is easily accessible everytime you service your client.

The bvoip/IT Glue integration requires that you have bvoip’s Cloud PBX/VoIP solution as well as their 1Stream integration. Further, you must have integrated your IT Glue account with a supported PSA (i.e. Kaseya BMS, Autotask, or ConnectWise Manage).

Getting started

To get set up with this new integration, refer to our Integrating with bvoip KB article.

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