2020-03-23 - Announcing Autotask Two-Way Account Locations Sync

We are excited to announce that IT Glue now supports two-way syncing of Autotask Locations.

How does this work?

Previously, our partners were using IT Glue to document all of their location data. With this new sync feature, you now have the ability to automatically sync Locations from your Autotask PSA directly into IT Glue.

To do so, enable the Location sync by clicking the “Enable Locations sync” checkbox when setting up a new Autotask integration, or by editing your existing integration. Once this checkbox is selected, any location data that already exist in your IT Glue configurations will be overwritten by location data from Autotask. Also, any changes made to Locations in synced IT Glue organizations will be pushed to the same account in Autotask PSA.

Two-way sync is available for partners on our Select and Enterprise plans. One-way sync is available for all other plans.

Getting Started

For more details on how to enable Account Locations Sync, refer to our Integrating with Autotask KB article.

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