4. Guide to the Network Glue network diagram

This article outlines the steps for viewing and understanding the Network Glue network diagram.


Accessing the network diagram

Networks Core Asset in the sidebar of each organization.

Note: If you have customized your sidebar, refer to our Add assets to the organization sidebar KB article.
  1. Navigate to the organization and click on Networks in the left side menu.


  2. Click the network name in the list view to show the network diagram for that network.


Understanding the diagram visuals

Device icons

The table below shows the icon for each of the network devices that may appear on the network diagram.

Icon Network Device Represented
router.png Router


  • Purple outline - Virtual switch with external connection type
  • Blue outline - Virtual switch with internal connection type
  • Gray outline - Virtual switch
  • Orange outline - Physical switch (shown here)




VM or Hyper-V Guests

  • Gray outline - VM or Hyper-V guests without a connection type
  • Purple outline - Hyper-V guests connected to an external virtual switch
  • Blue outline - Hyper-V guests connected to an internal virtual switch

Note: VMware and Hyper-V hosts will display as a regular device type (usually server, network device, or switch).

icon_firewall.png Firewall
server.png Server
computer.png Computer
printer.png Printer 
network-device.png Network Device/Unknown
icon_VoIP.png VoIP
icon_storage.png Storage
icon_security.png Security
icon_modem.png Modem
icon_load-balancer.png Load Balancer
icon_accessPoint.png Access Point

Primary Domain Controller & Backup Domain Controller devices

If you have enabled Active Directory (AD) on your network, you will see Primary Domain Controllers (PDC) and Backup Domain Controllers (BDC) identifiable on your network diagram by a green outline and an AD symbol. This will allow you to quickly identify Domain Controller devices within the overall hybrid or on-premise AD infrastructures.

Primary Domain Controllers

PDC Virtual Machine


PDC Server


PDC Network Device/Unknown

Backup Domain Controllers

BDC Virtual Machine


BDC Server


BDC Network Device/Unknown

Connections between virtual assets

If you have added VMware host data during the Collector setup, the network diagram will provide visibility into your virtual network connections.

Connections between the following virtual assets are represented by a dotted line:

  • Hyper-V hosts and virtual switches/Hyper-V guests
  • VMware hosts and VMware guests

Note that if virtual switches, Hyper-V guests or VMware guests are discovered but their connection to a host is not found, then these VMs will not be displayed on the diagram. If a connection is found, then the VMs and its host will be displayed.


Gray icons

Other than the network device icons, you will also see gray icons on the network diagram. There are two types of gray icons:

  • Connection Points - Unmanaged connection/access points (usually wireless access points) that show how devices in a single cluster are related.


  • Root Nodes - A single node on each network diagram that collects all the disconnected devices to visually represent connections that the Network Collector was not able to recognize. These are labelled "Root" on the diagram.


Question marks

On the network diagram, the question mark symbol identifies any devices that are not matched to an IT Glue configuration. If a device is automatically matched, or once you manually match the device (see our Guide to Network Glue device matching KB article), the icon will disappear from the diagram after your next sync.


Navigating the network diagram

The table below lists the available functionalities that allow you to navigate the network diagram.

Button Function
April_10th_Network_Glue_on_Windows_VM_One___IT_Glue-2.png Zoom in
April_10th_Network_Glue_on_Windows_VM_One___IT_Glue-3.png Zoom out

Opens the device matching page. See our Guide to Network Glue device matching KB article for more details.

Note: You will need Administrator or Manager level access to utilize the device matching page.




Expands/Collapses to show or hide all devices on the network diagram.

Note: The expanded view is the default. Click this button to toggle between the expanded and collapsed views.

ITG-6950_Network_Glue_Bug_Verification___IT_Glue.png Groups all devices by type on the network diagram.
IT_Glue_7th_floor_network___IT_Glue-6.png Displays the network diagram in a tree view.
April_10th_Network_Glue_on_Windows_VM_One___IT_Glue-6.png Displays the network diagram in a cluster view.  
April_10th_Network_Glue_on_Windows_VM_One___IT_Glue-7.png Search by device type, device name, IP address, or MAC address. To start matching your devices, refer to our Guide to Network Glue device matching KB article.

Expanding and collapsing icons and roots

When a router, switch, or unmanaged connection point (root) has associated devices on the network diagram, they are shown by default. You can click the minus (-) icon to collapse and hide those devices from view, allowing you to quickly filter through or pinpoint certain parts of the network during troubleshooting. To show the devices again, simply click the (+) icon to expand.


Grouping by devices

In the default view, the network diagram shows all network devices in the expanded view. You can click the Group by button and select Type in the drop-down menu to group together devices of the same type under each parent root. This applies to servers, computers, printers, and network devices. Note that routers and roots cannot be grouped.


Viewing network device data

To view more details about a specific network device, click on the network device icon. Device details are displayed on the side pane.

Scenario 1: No match with IT Glue configuration

If the Network Glue Collector cannot automatically match to an existing IT Glue configuration, any information collected will be displayed in the side pane. This includes:

  • Device name, type, and description
  • IP address(es)
  • MAC address(es)
  • Web server type
  • Virtualization type (Hyper-V or VMware)
  • Virtual connection type (external or internal)
  • Virtual status (on, off, enabled, disabled, other, shutting down, not applicable, enabled but offline, in test, deferred, quiesce, starting, or unknown)
  • Port Group
  • Gateway
  • Operating system
  • Hostname
  • Device contact
  • Physical location 


Note: If the MAC address discovered by the Network Glue Collector matches an IT Glue configuration's primary or non-primary MAC address, an IT Glue configuration link will also be displayed on the side pane.

Scenario 2: Matched with IT Glue configuration

If the Network Glue Collector automatically matches to an existing IT Glue configuration, the side pane will show all details coming in from IT Glue, Network Glue, as well as your RMM. This allows you to see the data of a configuration in a single, consolidated view alongside the network diagram.


In addition to the above, a match between Network Glue and an IT Glue configuration will automatically update the device icon on the network diagram to the configuration type documented in IT Glue. This allows you to easily identify the types of devices on the diagram at a glance during troubleshooting.

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