2. Setting up Network Glue for an IT Glue organization

This article will show you how to set up Network Glue for an IT Glue organization.


  • Network Glue Collector setup is only accessible by IT Glue Managers and Administrator users.
  • SNMP v1 and v2 enabled on your network infrastructure devices. 
Note: IT Glue Lite users or above can navigate to a list of networks documented by Network Glue by accessing Organization > Networks. From there, they can view the Network Glue Collector key.


  1. Navigate to Account > Network Glue and click + New.


  2. In the Network Information section, enter the following information.
  • Network name
  • Organization name
  • Location
  • IP Ranges
    • Enter multiple IP ranges by clicking the + button
  • SNMP Community Strings
    • The SNMP Community Strings field is defaulted to "Public". SNMP v1 and v2c credentials are supported. You can enter additional SNMP credentials (one per line). We recommend activating SNMP on your network devices so that the Network Glue Collector can collect maximum information about your network.
  • Notes (if applicable)


  1. In the Active Directory section, enter the following information:
    • Scan Active Directory toggle switch
      • By default, Network Glue Collector will leverage Active Directory to detect additional information. To turn off this feature, turn the switch to NO.
    • Domain Controller Hostname
    • Admin User FQDN
    • Admin Password

The use of Active Directory and data from WMI queries and Remote Registry allows a richer and more complete picture of the network to be formed. The Network Glue Collector access to the Active Directory is read-only and is only used for discovery purposes.

In Network Glue, Active Directory collects the below information:

  • All computers in Active Directory in the domain
  • Computer attributes such as operating system, IP address, network configuration information
  • Printers and other related devices


  1. Once all the information is entered, click the Save button at the bottom of the screen.
  2. The collector key displayed is the unique key that connects the Network Glue Collector to the IT Glue organization. You can copy the collector key by clicking the Copy to clipboard icon beside the key. If desired, you can also generate a new collector key by clicking the Generate button.


If you choose to generate a new collector key, you will receive a warning that the current key shall expire. You can use this feature if you want to deploy the Network Glue Collector to another device.


  1. The bar at the top of the page shows the status of the Network Glue Collector for the network. There are three possible statuses:
  • Active
  • Awaiting Data
  • Error
Note: Network Glue scans the IP ranges of all available devices. If there are more than 600 devices in the range specified, an error Please describe specific behaviour / error given by ITG will be displayed and your network diagram will not load. If you have more than 600 devices on your network, you can install additional collectors per subnet to identify all of your devices. Network Glue allows you to install an unlimited number of collectors.
Status Description Actions
Michael_LAN_1___IT_Glue.png Collector is active. No issues have been reported. 
  •  N/A

Awaiting Data status is displayed in the below two situations:

Situation 1 - The parameters of the Network Glue Collector have been set up and the Network Glue Collector is ready for download and installation.

Situation 2 - Network Glue has been installed and is awaiting network information to be synced to IT Glue.

  • Network Glue automatically syncs information to IT Glue once a day. If you would like to manually update the network diagram, click the Start Manual Sync button to update the diagram right away.
Office_Network___IT_Glue.png Error 1 - No network data retrieved in the past 24 hours
  • Ensure your Collector is online during the automatic sync and the Network Glue services are running. If you would like to manually update the network diagram, click the Start Manual Sync button to update the diagram right away.
Error 2 - Network data could not be retrieved
  • Contact IT Glue support (refer to our KB here).
  1. To activate a manual sync, click on the Start Manual Sync button in the Sync information box. If the Collector is "Online", that means manual sync is available. If the status of the Collector is "Offline", manual sync is currently not available. When syncing, a "Sync in progress" status will appear.

Next, please see our Deploy Network Glue Collector for an IT Glue organization KB article to get started with Network Glue.

Related Items

Check out our Guide to successful Network Glue deployment KB article for more information on the Network Glue deployment process.

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