6. Enriching IT Glue configurations with Network Glue data

This article explains how the additional data collected by the Network Glue Collector is displayed for existing IT Glue configurations. Additional data enriches the IT Glue configurations and allows you to easily search for device data.

Field display logic

The below table describes the data you will see in the IT Glue Configuration Show Page. This table is applicable to all four of the following scenarios:

  • Scenario 1: No PSA, no RMM, and Network Glue
  • Scenario 2: No PSA, RMM, and Network Glue
  • Scenario 3: PSA, no RMM, and Network Glue
  • Scenario 4: PSA, RMM, and Network Glue
Note: Several of the data fields below are intrinsically related to Active Directory which is enabled during the initial setup of the Network Glue Collector. For more details on this, please refer to step 3 of our Setting up Network Glue for an IT Glue organization KB article.
Network Glue Field IT Glue Configuration Show Page
Device Type
  • If there is no existing value, Network Glue Device Type is shown.
  • If a configuration type value already exists in IT Glue, Network Glue information is not shown.
Device Name *
Device Description *
Domain Role
  • Displays which devices are servers, workstations, Primary Domain Controllers (PDC), or Backup Domain Controllers (BDC), member workstations, and member servers, if available.
  • If there is no existing value, “Unknown” is shown.
IP Address(es)
  • Displays additional IP address(es), if available.
MAC Address(es)
  • Displays additional MAC address(es), if available.
Web Server Type *
Operating System
  • If there is no existing value, Network Glue Operating System is shown.
  • If a value is already displayed, existing IT Glue Operating System is shown.
Hostname
  • If there is no existing value, Network Glue Hostname is shown.
  • If a value is already displayed, existing IT Glue Hostname is shown.
Device Contact *
Physical Position
  • If there is no existing value, Network Glue Physical Position is shown.
  • If a value is already displayed, existing IT Glue Physical Position is shown.
Connected to
  • * Displays connected configurations overlaid on each configuration on the respective interface.

Note: This feature will only work for matched devices. Only an IT Glue configuration can be displayed in the Connected to field. For example, if you have a matched switch with a connection to an unmatched device, the connection will not display. 

Port
  • * Displays port number overlaid on each configuration on the respective interface.
Manufacturer
  • If there is no existing value, Network Glue Hostname is shown.
  • If value is already displayed, existing IT Glue Hostname is shown.
If Active Directory was enabled during Network Glue Collector setup, the below fields will be enriched if there was no existing value:
Manufacturer
  • If there is no existing value and Active Directory is enabled, Network Glue Manufacturer is shown.
  • If value is already displayed, existing Manufacturer is shown.
Model
  • If there is no existing value and Active Directory is enabled, Network Glue Model is shown.
  • If value is already displayed, existing Model is shown.
Serial Number
  • If there is no existing value and Active Directory is enabled, Network Glue Serial Number is shown.
  • If value is already displayed, existing Serial Number is shown.
CPU
  • If there is no existing value and Active Directory is enabled, Network Glue CPU is shown.
  • If value is already displayed, existing CPU is shown.
RAM
  • If there is no existing value and Active Directory is enabled, Network Glue RAM is shown.
  • If value is already displayed, existing RAM is shown.
If Active Directory was enabled during Network Glue Collector setup, the below fields will appear:
Active Directory Domain *
Custom DNS Entries *

* Denotes a new field that IT Glue recognizes with Network Glue

Domain Role

The Network Glue Collector identifies physical devices and, if Active Directory is enabled, the Domain Role identifies a device’s role within the hybrid or on-premise Active Directory infrastructures. This enables another facet of information allowing you to troubleshoot efficiently. Devices will be identified as one of the following:

  • Primary Domain Controller (PDC) - Usually the server.
  • Backup Domain Controller (BDC) - In the case that the PDC fails, this will serve its function.
  • Member Workstation - A workstation that is part of the AD infrastructure.
  • Member Server - A server that is part of the AD infrastructure.
  • Standalone Workstation / Standalone Server / Unknown - A device that is not a member of the AD domain and thus cannot participate in AD-based networking. You can filter for these types of devices in the network diagram and address them as required during your troubleshooting process.

This information appears in the side pane of your network diagram and on the IT Glue Configuration show page. You can also use the filter bar in the network diagram to quickly filter the devices by its domain role.

Device Manufacturers & Device Types

Click here to view a list of all device manufacturers that will be represented as device types and icons on your network diagram. Note that for manufacturers not in this list, the manufacturer information will display but not the device type information.

  • 3Com Intellijack switch
  • 3Com Network Jack switch
  • 3Com Intellijack switch - Variant 1
  • 3COM WAP - Software and build variant
  • 3COM OfficeConnect Cable Modem
  • 3COM ADSL Modem
  • 3COM LinkBuilder/LinkSwitch
  • 3COM Cable Modem - MCNS variant
  • 3COM Cable Modem - Build date variant
  • 3COM Cable Modem
  • 3Com OfficeConnect Remote
  • 3COM Router - processor variant
  • 3COM SuperStack II
  • 3COM SuperStack II - Product only variant
  • 3COM VCX Device
  • 3COM SuperStack 4 Switch
  • 3COM Baseline Switch
  • 3COM Baseline Switch with software version
  • 3COM CoreBuilder Switch
  • 3COM HiPer Access Router Card
  • 3COM WAP
  • 3COM WAP - Firewall variant
  • 3COM Enterprise AP
  • 3COM OfficeConnect Managed Switch
  • 3COM Router - Release variant
  • 3COM Router
  • 3COM Switch - Bare
  • 3Com SuperStack 3
  • 3COM SuperStack II - No version variant
  • 3COM Switch
  • 3COM Superstack Switch
  • 3COM Superstack Switch with port count and OS version
  • 3COM Switch with release info
  • Nucleus SNMP Device
  • ADTRAN Multiplexer
  • ADTRAN Netvanta Router
  • ADTRAN TotalAccess
  • ADTRAN TotalAccess - Date variant
  • ADTRAN TotalAccess SCU
  • ADTRAN TotalAccess - Model first variant
  • ADTRAN TotalAccess shelf
  • ADTRAN DSU/CSU
  • ADTRAN OPTI-MX Shelf
  • Allen-Bradley PLC/SLC
  • Allen-Bradley MicroLogix PLC/SLC
  • Allen-Bradley PLC/SLC Ethernet Interface
  • Allen-Bradley PLC/SLC Ethernet Interface - Variant 1
  • Rockwell Automation PLC
  • APC KVM over IP
  • APC Embedded PowerNet
  • APC UPS
  • Apple Airport base station
  • Apple Airport Extreme
  • Asentria SNMP-Link
  • Asentria SNMP-Link - Version variant
  • Avaya 46xx IP Telephone
  • Avaya 46xx IP Telephone
  • Avaya Definity One media, voicemail, VoIP server
  • Avaya WAP
  • Avaya Switch
  • Avaya Media Gateway
  • Avaya Telephony Media Gateway
  • Avaya Cajun Switch
  • Avaya Routing Switch
  • Avaya Call Server
  • Avaya (Nortel) Switch
  • Avery Dennison Monarch barcode printers
  • Avocent DSR series KVM-over-IP
  • Avocent ESP Serial Port
  • AXIS Network Print Server
  • Blue Coat Proxy SG
  • Blue Coat ProxyAV
  • Blue Coat PacketShaper
  • Brocade FabricOS switch
  • Brocade SAN switch
  • Brocade IronWare
  • Brocade TrafficWare
  • Brother multifunction device
  • Brother multifunction device - Variant 1
  • C&D Technologies SafeNET
  • Cabletron Switch
  • Cabletron Switch - Time variant
  • Cabletron Switch - Software variant
  • Cabletron SEHI Switch
  • Cabletron Smart Switch
  • Cabletron Switch - Firmware variant
  • Cabletron Router
  • Enterasys Switch - Date variant
  • Enterasys Switch
  • Canon iR multifunction device
  • Canon iPR multifunction device
  • Canon Laser Shot multifunction device
  • Canon imageCLASS multifunction device
  • Canon printer - Inc variant
  • Canon printer
  • Canon Camera
  • Canon Network Printer Board
  • Castelle FaxPress
  • CA SystemEDGE Management Agent
  • SpectraComm Manager Card
  • Check Point IPSO firewall
  • Ciena Optical
  • Ciena Optical - Software version variant
  • Ciena Traverse
  • Ciena CN
  • Ciena WaveCorel
  • Cisco TelePresence - Verbose variant
  • Cisco TelePresence w/Model
  • Cisco TelePresence Conductor/Supervisor w/Model
  • Cisco TelePresence Conductor/Supervisor w/o Model
  • Tandberg Codec video conferencing device
  • Tandberg MPS-MCU
  • Cisco Adaptive Security Appliance
  • Cisco 761
  • Cisco VPN 3000 Concentrator
  • Cisco Catalyst Network Analysis Module - Version variant
  • Cisco Catalyst Network Analysis Module
  • Cisco IOS
  • Cisco Catalyst - Inc variant
  • Cisco Catalyst
  • Cisco UCOS
  • Cisco VG200 series analog voice gateway
  • Cisco Wireless LAN Solution Engine
  • Cisco NX-OS/SAN-OS
  • Cisco Controller
  • aCola CoBox
  • ProNet CoBox for Recognition Systems
  • Compuprint SP series printers
  • Compuware advanced monitoring device
  • Data Domain OS
  • Datamax I-Class printer
  • Datamax printer
  • Dell Remote Access Controller
  • Dell PowerVault Tape Library
  • Dell PowerEdge Switch
  • Dell MFP Laser Printer
  • Dell Color Laser Printer
  • Dell Laser Printer
  • Dell Laser Printer - Variant 1
  • Dell Laser Printer - Model-only variant
  • Dell PowerVault Tape Library Remote Management Card
  • Digi Serial Port Servers
  • Digi Serial PortServer II
  • Digi Connect Unknown
  • Digi TransPort
  • Digi AnywhereUSB
  • D-link WAP
  • D-link Print Server
  • Eaton Evolution UPS
  • EMC Connectrix SAN switch
  • EMC Clariion NAS
  • Emulex NetQue print server
  • Epson Printer - Verbose variant
  • Epson Printer - Model and version
  • Epson Printer - Model only
  • Epson Print Server
  • Epson Network Scanner
  • Epson Network Printer
  • Epson Printer - Ess variant
  • Epson Network Projector
  • Extreme Networks Switches
  • Foundry Networks IronWare Switches
  • Foundry Networks AP
  • Foundry Networks Enterprise AP
  • Foundry Edge Iron
  • FreeBSD 10.0
  • Xerox Document Centre Multi-function System - Fuji variant
  • FUJI Xerox default
  • Garrett DynaStar Industrial Router
  • Gigamon GigaVUE HD
  • Gigamon GigaVUE TA
  • Compaq IP Console Switch
  • HP Console Switch
  • HP-UX
  • OpenVMS
  • Digital/Compaq/HP Tru64 Unix
  • Digital/Compaq/HP Tru64 Unix - Digital branding variant
  • DECserver
  • HP3000 MPEi/X
  • HP Comware
  • HP Comware - Variant 1
  • HP Comware - Variant 2
  • HP Comware - Variant 3
  • H3C Comware, generic, pre-HP acquisition
  • H3C Comware, switch, pre-HP acquisition
  • HP Switch
  • HP Switch - Product version variant
  • HP ProCurve Routing Switch - Build data variant
  • HP ProCurve Routing Switch
  • HP ProCurve Switch - HP prefix and build path variant
  • HP ProCurve Switch - HP prefix variant
  • HP Procurve 1810 Series Switch
  • HP ProCurve Switch - Extended model variant
  • HP Switch - Build path variant
  • HP ProCurve Switch - Model first variant
  • HP Switch - Rom variant
  • HP Switch - Extended model variant
  • HP ProCurve Hub
  • HP ProCurve Switch
  • HP ProCurve Wireless Access Point - Serial number variant
  • HP ProCurve Wireless Access Point
  • HP ProCurve Wireless Access Point - Boot variant
  • HP ProCurve Secure Router
  • ProCurve Threat Management Services
  • HP Color LaserJet
  • HP MSA Fabric Switch
  • HP StorageWorks NetworkStorage Router
  • HP StorageWorks D2D Backup System
  • HP StorageWorks Modular Smart Array
  • HP StorageWorks Modular Smart Array - Connection type variant
  • HP StorageWorks Stackable FC Switch
  • HP StorageWorks FC Switch
  • HP StorageWorks Virtual Library
  • HP StorageWorks MPX100 iSCSI Bridge
  • HP StorageWorks MSL tape library
  • HP SureStore Tape Library
  • HP 10GbE Blade Switch
  • HP Onboard Administrator
  • HP Integrity Server Management Processor
  • PC BL Enclosure
  • HP PC Blade Switch
  • HP JetDirect print server
  • HP JetDirect printer
  • HP JetDirect-based printer
  • TippingPoint Core Controller
  • HP Integrated Lights-Out (iLO) with firmware version
  • HP Integrated Lights-Out (iLO) without firmware version
  • Huawei device on Windows 2000
  • Huawei device on SuSE Linux
  • HUAWEI-3COM WBR-204g WAP
  • IBM AIX 3.2 on RS/6000
  • IBM AIX 4.2 on RS/6000
  • IBM AIX 4.3 on RS/6000
  • IBM AIX 4.2 on PowerPC
  • IBM AIX 4.3 on PowerPC
  • IBM AIX 5.1 on PowerPC
  • IBM AIX 5.1 on PowerPC - Network software variant
  • IBM AIX 5.2 on PowerPC
  • IBM AIX 5.3 on PowerPC
  • IBM VIOS 5.3 on PowerPC
  • IBM AIX 6.1 on PowerPC
  • IBM VIOS 6.1 on PowerPC
  • IBM AIX 7.1 on PowerPC
  • IBM AIX 5.1 - Unknown machine type variant
  • IBM AIX 5.2 - Unknown machine type variant
  • IBM AIX 5.3 - Unknown machine type variant
  • IBM AIX 6.1 - Unknown machine type variant
  • IBM AIX 7.1 - Unknown machine type variant
  • IBM Network Printer
  • IBM 6400 Matrix Printer
  • IBM z/OS
  • IBM BladeCenter Management Module
  • IBM BladeCenter Advanced Management Module
  • IBM Tape Library
  • NetportExpress Print Server
  • Intermec Data Collection Terminal
  • Juniper NetScreen ScreenOS Firewall
  • Juniper Router
  • Juniper Router - Build variant
  • Juniper IDP
  • Juniper SRX
  • Juniper Router - Build path variant
  • Juniper Edge Routing Switch
  • Juniper Switch
  • Juniper Edge Routing Switch - Variant 1
  • Juniper Wireless LAN Controller
  • Juniper Edge Routing Switch - SRC-PE
  • Lanier multifunction device
  • Lantronix print server
  • Lantronix terminal server
  • Lantronix terminal server - Model only variant
  • Lantronix modbus bridge
  • Lantronix UDS/UTS serial to ethernet adapter
  • Lantronix UDS serial to ethernet adapter
  • Lantronix XPort serial to ethernet adapter - Version and serial variant
  • Lantronix XPort serial to ethernet adapter
  • Lantronix XPress serial to ethernet adapter
  • Lantronix MatchPort serial to ethernet adapter
  • Lantronix WiBox
  • Lantronix SDS
  • Lantronix SLS
  • Lantronix NTS
  • Lantronix NTS - Variant 1
  • Lexmark C760 Color Laser Printer
  • Lexmark Laser Printer
  • Lexmark MarkNet Printer Server
  • Lexmark Optra Laser Printer
  • Lexmark Forms Printer
  • Lexmark Printer
  • Lexmark Printer - No kernel variant
  • Lexmark Printer - Net variant
  • Lexmark Printer - Print server variant
  • Lexmark Printer - No software version variant
  • Konica Minolta bizhub multifunction device
  • Fiery X3e 31C-M embedded print controller
  • KYOCERA MITA printer
  • KYOCERA MITA printer - Version variant
  • Various Lenel hardware, typically door controllers, etc.
  • Red Hat Enterprise Linux 3 Update 4
  • Red Hat Enterprise Linux 4 Update 2
  • Red Hat Enterprise Linux 4 Update 3
  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 2.1
  • Red Hat Linux 7.3
  • CentOS Linux
  • CentOS Linux 4.5
  • CentOS Linux 5
  • Fedora Core Linux 4
  • Fedora Core Linux 6
  • Fedora Core Linux 7
  • SuSE Linux 9.1
  • OpenWall Linux
  • Ubuntu Linux 7.04
  • Yellow Dog (Sun) Linux
  • Silver Peak Systems
  • Linux x86_64 Generic - Hostname variant
  • Linux Generic
  • Linux Generic - Hostname/kernel/arch variant
  • Linux Generic - Kernel/arch variant
  • Linux Generic - Hostname/kernel variant
  • Linux Generic - Kernel variant
  • Linux Generic - Hostname variant
  • Mac OS X 10.3 (Panther)
  • Mac OS X 10.4 (Tiger)
  • Mac OS X 10.5 (Leopard)
  • Mac OS X 10.6 (Snow Leopard)
  • Mac OS X 10.7 (Lion)
  • Mac OS X 10.8 (Mountain Lion)
  • Mac OS X 10.9 (Mavericks)
  • Mac OS X 10.10 (Yosemite)
  • Windows NT 4 on x86
  • Windows 2000 on x86
  • Windows XP on x86
  • Windows Server 2003 on x86
  • Windows Server 2003 on x86_64
  • Rare Windows 2003 SP2 sysDescr, x64
  • Rare Windows 2003 SP2 sysDescr, x86
  • Windows CE
  • Windows Vista on x86
  • Windows Vista on x86_64
  • Windows Vista SP1 on x86
  • Windows Vista SP1 on x86_64
  • Windows Vista SP2 on x86
  • Windows Vista SP2 on x86_64
  • Windows 7 on x86
  • Windows 7 on x86_64
  • Windows 7 SP1 on x86
  • Windows 7 SP1 on x86_64
  • Windows 8 on x86_64
  • Windows 8 on x86
  • Windows 8.1 on x86_64
  • Windows 8.1 on x86
  • Windows Server 2012
  • MRV LX console servers
  • MultiTech RASExpress remote access server
  • Neoscale CryptoStore
  • NetApp filer
  • NetBotz RackBotz monitoring device
  • Netopia Wireless ADSL Router
  • Netopia Router
  • Netscaler Appliance
  • Nortel Business Policy Switch 2000
  • Nortel BayStack switch
  • Nortel BayStack switch - Variant 1
  • Nortel BayStack switch - Variant 2
  • Nortel BayStack switch - Variant 3
  • Nortel Accelar switch
  • Nortel Secure Network Access Switch 4050
  • Nortel CS 1000
  • Nortel CS 1000 Voice Gateway Media Card
  • Nortel CS 1000 Call Server
  • NORTEL, Succession 1000/M Call Server
  • Nortel Networks Meridian 1 Call Server
  • Nortel Application switch
  • Nortel Ethernet switch
  • Nortel Secure Router
  • Bay Networks Router
  • Nortel Switch Module
  • Novell NetWare 3.12
  • Novell NetWare 5.1 SP2
  • Novell NetWare 5.1 SP5
  • Novell NetWare 5.1 SP7
  • Novell NetWare 5.1 SP8
  • Novell NetWare 6.0 SP3
  • Novell NetWare 6.0 SP5
  • Novell NetWare 6.5 SP2
  • Novell NetWare 6.5 SP3
  • Novell NetWare 6.5 SP3 CPR
  • Novell NetWare 6.5 SP4
  • Novell NetWare 6.5 SP5
  • Novell NetWare 6.5 SP5 CPR
  • Novell NetWare 6.5 SP6
  • Novell NetWare 6.5 SP7
  • Novell NetWare - Version capture variant
  • Novell UnixWare
  • Oce NC Series of Print Servers
  • Oce IM series multifunction device
  • Oce CM series multifunction device
  • Oce 3165 multifunction device
  • Oce 3165 multifunction device - Variant 1
  • Oce 3165 multifunction device - Variant 2
  • Oce DS60 multifunction device
  • Oce TDS750 multifunction device
  • Oce ColorWave multifunction device
  • Oce VarioPrint multifunction device - Detailed variant
  • Oce VarioPrint multifunction device
  • Oce CS Series
  • Oce Device
  • Oce Copier
  • Ricoh NRG network multifunction device
  • OKI Print Server - Rev space variant
  • OKI Print Server
  • Overland NEO tape library
  • Overland NEO tape library - Agent variant
  • Palo Alto firewall
  • Palo Alto Panorama
  • Panasonic digital disk recorder
  • Panasonic Printer
  • Paradyne CSU/DSU
  • Paradyne BitStorm DSLAM
  • Paradyne GranDSLAM
  • Paradyne Frame Relay
  • Paradyne ATM DSL Unit
  • Paradyne HotWire
  • pfSense
  • Rectifier Technologies Pacific WebCSU - Version variant
  • Rectifier Technologies Pacific WebCSU
  • eCos Embedded OS

Comparing Data

The Compare Data page allows you to view all existing data from your integrated PSA and/or RMM as well as the additional data collected by Network Glue in a single view.

  1. Navigate to Organizations > Configurations.
  2. On the Configuration show page, you will see a timestamp showing the last time of update from your PSA, RMM, and Network Glue. Click on the Compare data hyperlink below these timestamps.
  3. The new Compare Data page provides the following data:
    • Device icon, name, and type
    • IT Glue section - Displays all data coming from IT Glue or PSA
    • Network Glue section - Displays all data coming from Network Glue
    • [RMM Name] section - Displays all data coming from RMM, if the configuration is RMM-synced
    • [PSA Name] section - Displays all data coming from PSA, if the configuration is PSA-synced
    • Click on the Back to [Configuration Name] button at the bottom of the page to return to the original Configuration show page.
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