Tigerpaw field mappings

This article defines how Tigerpaw fields are mapped to IT Glue fields. We currently one-way sync with accounts and active contacts only. Learn more about integrating with Tigerpaw in this article.

Organizations 

IT Glue: Organization Tigerpaw: Account
Name Account Name
Status Status
Type Account Type
Primary Location Account Location
Short Name Account ID

Contacts

IT Glue: Contact  Tigerpaw: Contact
First Name First Name
Last Name Last Name
Title Title
Notes Personal Notes
Emails Email Addresses
Phones Phone Numbers*

* IT Glue creates separate entries for each available phone number type in Tigerpaw. The primary phone number is marked as primary in IT Glue.

Locations

Because there is no equivalent locations concept in Tigerpaw, location field values are pulled from Tigerpaw Account/Contact address fields.

For Tigerpaw Accounts, the mapping is: 

IT Glue: Primary Location Tigerpaw: Account Address
Location Name Address 1
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip/Postal Code Zip Code
Country Country
Phone Primary non-fax number*
Fax Fax

* If there is an extension, it is not synced.

For Tigerpaw Contacts, the mapping is:

IT Glue: Location Tigerpaw: Contact Addresses
Location Name Address 1
Address 1 Address 1
Address 2 Address 2
City City
State/Province State/Province
Zip/Postal Code Zip Code
Country Country
Phone Phone
Fax Fax

Matching logic

Standard matching rules are used to match records within IT Glue when pulling over data from Tigerpaw. The sync will discover accounts, contacts, and account/contact addresses in Tigerpaw and match them to data in IT Glue using the Tigerpaw fields shown in the table below:

Rule Matches on
Organization Account Name
Contacts (Account) AND (First Name AND Last Name) 
Locations (Account) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)
OR
(Contact) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)

If the matching logic is unsuccessful in finding a match, a new record is created. When one or more identical matches are found, the item that was created first is matched on.

 

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