We treat your information with the utmost confidentiality.
When you need assistance and support, we might ask that you share your screen via live session, leaving you to present and show us only the minimum of information.
When the only option for support is for us to access your data, a limited number of our senior team have the ability to impersonate your account. In this case, we make a very specific request for your permission via a support ticket. Any activity will be logged in your activity log with an added eye icon in the log to show it was our team impersonating the account.
Otherwise, IT Glue staff can access your data only if you invite them to your account, in which case any views or actions are fully logged in the activity log.