2018-10-31 IT Glue Product Update - Q4 (Video)

Recent Releases

Special Reveal: 

  • Custom SSL Branding
    • Securely share access to your public documents, such as SOPs or knowledge base articles, using your own SSL-enabled URL
    • SSL certificate is automatically issued, managed and renewed by IT Glue
    • Available for Enterprise plans


  • Office 365 Integration
    • Sync Office 365 tenants, users, users' mailboxes usage data and licenses information directly in IT Glue
    • Synchronize Office 365 tenants to IT Glue organizations
    • Synchronize Office 365 users to IT Glue contacts
    • Synchronize Office 365 tenant licensing to IT Glue as flexible assets
    • Useful and insightful Office 365 data directly in IT Glue
  • Meraki Integration
    • Network, computer and mobile device inventory information is synced into IT Glue
    • Easily link other structural and procedural documentation in IT Glue to create valuable contextual relationships
  • Continuum Help Desk Integration
    • Utilize GlueConnect to grant Continuum Help Desk access to your IT Glue data
    • Make IT Glue your single source of truth so both your in-house team and Continuum Help Desk technicians can provide smooth and consistent IT support for your clients
    • Integration is currently available for select Continuum partners and general availability date will be announced soon

Business Process:

  • GlueFiles
    • Upload and store files directly within the IT Glue Documents List View
    • Preview supported files without having to download them first
    • Relate individual files to any other assets
  • Flags
    • Track business process stages
    • Streamline document creation and management approval processes
    • Trigger notifications automatically when there are updates or changes to documents or flags with workflow
    • Easily find relevant flags with IT Glue Search
  • Checklists Enhancements
    • Update the security settings of checklists just like other assets in IT Glue
    • @relate: Mention items in a checklist or task description by using the "@" symbol to invoke a search directly in the description box
  • Bulk Actions

IT Glue Academy:

  • IT Glue Academy
    • Self-paced learning
    • IT Glue Certified Professional
    • Available for all IT Glue users (except Lite)
    • Maximize your IT Glue investment
    • Enhance your Documentation Maturity Level
    • Drive adoption & productivity
    • Speed onboarding of new staff

IT Glue Mobile App:

IT Glue Chrome Extension: IT Glue search on any webpage

  • Chrome Extension and IT Glue Search
    • Press "Q" from any page on any website, not just IT Glue, and Chrome Extension will allow you to search and preview configurations, contacts, locations, passwords and documents from IT Glue without leaving the current page
    • Shared session: If you are signed into IT Glue, you are automatically signed into the Chrome Extension as well, and vice versa
  • IT Glue Search within Kaseya BMS
    • Chrome Extension detects unique data in BMS and populates suggested relevant information


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