Topics covered in this Explorer Series webinar:

• 1:10 - Introduction
• 2:12 - Creating content and writing concepts (structure, mechanics, language)
• 7:35 - Differentiating between internal, external, and client specific documents
• 9:25 - Example documents for internal, external, and client specific
• 13:00 - Using the document editor to create great procedures
• 14:45 - Sharing public documents for ticket response or macro
• 16:35 - Inviting clients to your account to browse the knowledge base and customizing their sidebar
• 20:25 - Other uses for customizing the sidebar