2019-03-26 IT Glue Product Update - Q1 (Video)



Recent Releases

Ticket Integration with ConnectWise and Autotask

  • One-way sync of ticket information from ConnectWise or Autotask to IT Glue.
  • Tickets synced will be automatically associated with configurations and contacts, provided these records already exist in IT Glue.

Bulk Security for passwords within organizations

  • Users can select multiple passwords within a single organization and update security permissions with one simple bulk action.
  • Save time when onboarding a new technician and a MyGlue client as well.

API: Attachments and Related Items

  • Upload attachments and create related items automatically through our API.

Default Flags

  • Administrators can optionally set a specific flag type as the default so that all newly created documents will have this default flag automatically added.
  • Bring more visibility to new documents.
  • Management can rest assured that users do not forget to assign a flag to newly created documents.

Just-in-time provisioning for SSO

  • IT Glue users are automatically created the first time they access IT Glue from their SAML 2.0 SSO application.
  • Save time creating users manually.

IT Glue Mobile App - Contacts and Locations

  • View contacts and locations information in IT Glue mobile app.
  • Incorporated native mobile functionality like the ability to click-to-call and to launch your native map app with a simple click of the address.

Multiple MAC address

  • Structure field within configurations to document all MAC addresses.
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